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Trainer Technical Lab - Marlborough, MA - req10227

M-F 9-5:30 pm

The Technical Trainer is responsible for training all employees on the various platforms and job duties within the technical department, including quality, quality principles, performance improvement and compliance issues. The trainer is responsible for providing input to the manager/supervisors regarding the employee's progress, competency, and performance review. May also conduct process and compliance audits. Will be responsible for maintaining quality of service to clients by conducting training of new hires and existing employees on an on-going basis. The ability to train for the skills necessary to progress on the various platforms in the department is required. It is most important for the incumbent in this position to possess a strong technical knowledge of the various platforms in the department as well as possess strong training skills. Must also demonstrate the ability to learn and understand the skills and processes that will be taught. Internal candidates must demonstrate a desire to excel to this position by attending external classes related to training.

Duties and Responsibilities:

  • Responsible for the effective planning, development and coordination of the employee training program including pre-analytical, analytical and post-analytical functions. Ensures that the department has the necessary skills and competencies to meet its needs.

  • Provides and facilitates training development programs for new and existing employees, using a variety of methods such as classroom training, demonstrations, on the job training, meetings and workshops. Evaluates the success of the learning experience and makes appropriate improvements.

  • Responsible for providing Manager/Supervisors with appropriate feedback when problems arise including progress reports on all new employees.

  • Works with the Manager/Supervisors to define minimum skills proficiencies for critical positions and developing a process for evaluating training curricula to make training recommendations to department management.

  • Conduct follow-up training to determine transfer of learning and effectiveness of the training.

  • Develop and organize training manuals, multimedia visual aids, and other educational materials.

  • Leads training for Best Practice Team initiatives.

  • Participate in staff competency assessments and corrective action plan.

  • MAINTAINS CONFIDENTIALITY AT ALL TIMES. Will have access to overall employee and department performance. May have knowledge related to departmental performance that could be detrimental if released to the wrong environment.

  • Demonstrates proficiency and understanding of all job duties and SOP?s related to the technical Department.

  • Completes all required written documentation, legibly and within the assigned timeframe.

  • Adheres to and applies all Quest Diagnostics policies and procedures, including safety and compliance during training sessions.

  • Participates in department meetings, and company training sessions (i.e. compliance).

  • Performs other duties as assigned.

  • Responsible for oversight of technical validations, including framework, troubleshooting, completion and timeliness thereof.

  • Coordinates and provides bench level supervision of projects and R&D.

  • Coordinates implementation of new procedures within the department and with other support departments.

  • Trains staff in new methods in both technical and instrumental aspects.

  • Manages special projects in Molecular.

  • Provides technical understanding of analytical techniques with a particular emphasis on Molecular instrumental methods of analysis.

  • Job Requirements/Environment

  • Handles multiple tasks, able to multi-task and working in a production environment.

  • Excellent communication, presentation and computer skills are required.

  • Maintains composure while working with new trainees and experienced employees that are difficult to train.

  • Reflects good judgment at all times when determining what action to take when resolving problems.

  • Demonstrates strong leadership and interpersonal skills that fosters a positive environment.

  • Exhibits flexibility and be able to adapt to changes in procedures and the training of those procedures quickly.

  • 7.Works in a biohazard environment, practicing good safety habits.

Qualifications/ Required Experience

  • Bachelor of Science in Medical Technology, Biology or Chemistry or an Associates degree in a Laboratory Science or Medical Laboratory Technology or have previously qualified as a Technologist under 42 CFR 493.1433 published in March 14,1990. If HEW certified, eight years or more in same department. MS preferred, R&D experience preferred.

  • Minimum of five years clinical experience with two years in present department.

  • Minimum of 3 years of supervisory/ managerial experience preferred.

  • Experience conducting and designing one on one, group and on-the-job training desired.

  • Must be able to work flexible hours including nights and weekends.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an

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